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SUPPORT CENTRE · ~200 GUIDES · A PERSON ANSWERS

How can we help?

34 GUIDES
TRANSFERS How do I transfer a domain to URSY?

Unlock the domain with your current provider and ask for its auth (EPP) code, then start the transfer from your URSY account. Generic extensions usually complete within five days; UK extensions move the same day once the IPS tag changes to ours.

TRANSFERS Will my site or email go down during a transfer?

No. DNS records travel with the domain and nothing is switched off. Leave your nameservers as they are during the move and visitors never notice.

TRANSFERS Can I transfer a domain that expires next week?

Usually, but do not cut it fine. Renew first if expiry is inside seven days — some registries refuse transfers during grace, and a renewal at the old provider still carries over as an extra year.

TRANSFERS What is an IPS tag?

It is how UK extensions move: instead of an auth code, your current provider sets the domain’s IPS tag to the new registrar’s tag. Ours is shown in your account, and the change usually takes effect within minutes.

RENEWALS When am I charged for renewal?

We email thirty days before expiry. Auto-renew charges fourteen days before expiry so there is time to fix a failed card. Auto-renew can be switched off per domain.

RENEWALS What happens if my domain expires?

Most extensions enter a thirty-day grace period where renewal costs the normal price, then a redemption period where the registry adds a recovery fee. Both windows are listed on every extension’s page before you buy, and the expiry planner maps the dates.

RENEWALS Can I register for ten years up front?

On most extensions, yes — and where renewals climb it is the cheaper choice. The price table totals one to ten years so you can see which extensions reward locking in.

PRICING Why is the renewal price different from year one?

Registries discount first years to win registrations. We print the renewal beside every intro price and total years one to ten, so the cheap-then-steep extensions are visible before you commit.

PRICING What does a premium domain mean?

The registry has priced that specific name above the standard rate — usually a short or generic word. We show the exact registry price with a premium badge and re-verify it before payment.

PRICING Do prices include VAT?

Listed prices exclude VAT. The exact VAT for your country is itemised at checkout before payment, never after. The calculator has a VAT toggle if you want the gross figure.

PRICING Is WHOIS privacy an extra?

No. Privacy is included free on every extension that permits it, for as long as you hold the domain.

DNS Can I edit DNS records before the site is live?

Yes. Every domain gets a full DNS editor — A, AAAA, CNAME, MX, TXT, CAA, SRV — the moment registration completes, with sensible defaults already in place.

DNS Do you support DNSSEC?

Yes, one toggle per domain, free on every extension that supports it. We sign the zone and publish the DS record for you.

DNS How long do DNS changes take?

Our nameservers publish in under a minute. What you see afterwards depends on the TTL of the old record — lower the TTL a day before a planned move and the switch is close to instant.

DNS What are nameservers, in plain English?

They are the address book that tells the internet where your site and mail live. Point them at us and edit records here; point them elsewhere and that provider controls the records instead.

DNS My email stopped working after I changed a record. What now?

Check the MX records first, then SPF. The DNS starter tool prints a correct set for URSY.Email, Google Workspace and Microsoft 365 — copy it in and give the old TTL time to expire.

INTERNATIONAL Can I register names with accents or other scripts?

Yes — search in 183 languages. Type the name as you write it; we convert to punycode and show both forms, so you always know what the registry will store.

INTERNATIONAL Do all extensions accept international characters?

Most do, but the permitted scripts vary by registry and some extensions are ASCII-only. Each extension’s page lists its IDN support, and the converter flags an unsupported script before you try to buy.

INTERNATIONAL Will an international domain work in email addresses?

The domain resolves everywhere, but some older mail clients still struggle with non-ASCII local parts. The safe pattern is an international domain with an ASCII mailbox name.

SECURITY How do I stop my domain being moved without permission?

Registrar lock is on by default and every transfer-out attempt emails you first. Add two-factor authentication at ursy.id and no code can be issued without it.

SECURITY What is WHOIS privacy actually hiding?

Your name, address, phone number and email are replaced by a privacy contact in the public record. The registry still holds the real details, and legitimate legal requests still reach you.

SECURITY Someone is using a domain that looks like mine. What can I do?

For generic extensions the UDRP is the route, and for most country extensions the registry runs its own dispute policy. Each extension page lists which applies, and support will point you at the right form.

SECURITY Do you support two-factor authentication?

Yes, on the URSY account itself — authenticator app or hardware key. It protects domains, mailboxes and hosting in one go.

PREMIUMS Why does one name cost £432 and the next £9?

The registry, not us, flags short or commercially obvious words as premium and sets its own price. We pass it through and show it clearly rather than hiding it behind a quote form.

PREMIUMS Does a premium domain renew at the premium price?

Usually yes — that is the part people miss. We print the premium renewal beside the first-year figure so the ten-year total is honest before you buy.

PREMIUMS Can I buy a domain someone already owns?

Sometimes. Owners occasionally list names for sale, and a polite email is free. We do not run auctions or brokerage, and we will never inflate an ordinary name into a “premium” listing.

BUYING Can I buy in bulk?

The bulk tool checks up to 500 names at once, prices the available ones and totals the basket. Paste a list, pick a term, done.

BUYING Is checkout open?

Purchases complete through URSY.Hosting while the estate’s checkout gates open in stages. Your basket, prices and verification carry across automatically.

BUYING What happens if a name sells while I am deciding?

Availability and premium pricing are re-checked with the registry at payment. If something changed we tell you before taking money — never after.

BUYING Can I pay in a currency other than pounds?

Prices are listed in GBP. Cards in other currencies are accepted and converted by your bank at their rate — we do not add a conversion fee of our own.

BUYING Do you offer discounts for a lot of domains?

The listed price is the price, whether you buy one or fifty. What saves money is choosing extensions with flat renewals and locking longer terms — the calculator shows the difference.

ACCOUNT Where do I sign in?

One account for the whole URSY family at ursy.id — domains, email, hosting and cloud share the same sign-in and security settings.

ACCOUNT Can I move a domain to another person?

Yes. Both accounts confirm, the domain moves with its DNS intact, and no registry transfer is needed if it stays with us.

ACCOUNT Do you sell my data or run trackers?

No. No trackers, no third-party pixels, no data sale — the reason this site loads without a cookie banner.

Still stuck? Write to the support centre — a person answers, usually within a day.